Refund policy

Return & Refund Policy

At Zoomie®, we want every customer to feel confident and happy with their purchase.

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60 Day Happiness Guarantee  
You have 60 days from the date of delivery to request a return or refund.

If your item doesn’t meet your expectations, you can reach out to us and we’ll make it right.

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Eligibility for Returns  
To be eligible for a return:  
- The item must be in its original condition  
- The item must not be damaged due to misuse  
- Proof of purchase is required  

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How to Request a Return  
To start a return, simply contact us at:  
zoomieplush@gmail.com

Please include:  
- Your order number  
- The reason for your request  
- (Optional) Photos if there is an issue  

Our team will respond with the next steps.

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Refunds  
Once your return is approved and received, your refund will be processed back to your original payment method.

Please allow a few business days for the refund to appear, depending on your bank or payment provider.

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Damaged or Defective Items  
If your item arrives damaged or defective, please contact us within 7 days of delivery.  
We will arrange a replacement or full refund at no extra cost.

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Exchanges  
If you would like to exchange your item, please contact us and we will assist you with the process.

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Shipping Costs  
Customers may be responsible for return shipping costs unless the item is defective or incorrect.

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Late or Missing Refunds  
If you haven’t received a refund yet, please check your bank account again or contact your payment provider.  
If you still need help, contact us at zoomieplush@gmail.com.

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We’re here to make sure every Zoomie® has a smooth and stress free experience 💛