Contact information

Contact Information

We’re here to help! If you have any questions about your order, products, shipping, or returns, please feel free to contact our support team.

Customer Support Email

📧 zoomieplush@gmail.com

Our support team aims to respond to all inquiries within 24–48 business hours.

Support Hours

Monday – Friday
9:00 AM – 5:00 PM (Business Hours)

Please note that response times may be slightly longer during weekends, holidays, or high-volume periods.

Order Support

If you are contacting us regarding an order, please include the following information to help us assist you faster:

  • Your Order Number

  • The email used for the purchase

  • A brief description of your issue or request

General Inquiries

For general questions about our products, shipping, or policies, you can reach us anytime at:

📧 zoomieplush@gmail.com

We appreciate your patience and look forward to assisting you.